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Call Statistics


We believe that rapid care by trained professionals is essential and the best reducer of response times is having in-house dedicated duty crews.

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When seconds matter, having a dedicated in-house crew is critical. We maintain at least 1 ambulance on-duty at all times with additional units staffed when needed.

HLES captures and analyzes data from nearly everything we do in order to perform system status management and improve the EMS system.

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“If you can’t measure it, you can’t manage it.” 

A Quick Glimpse

2013-2022

There are a number of different metrics that we monitor on a monthly and yearly basis including:

  • Call Volume

  • Call Type

  • Chute Time

    • Defined as dispatch to wheels rolling

  • Response Time

    • Defined as wheels rolling to arrival on location​

  • Call Location (By Town and Grid)

  • Outcome

  • Medication Administration

  • Time of Call (Day, Time, Etc.)

  • Call Dispatch (1st rig, 2nd rig, etc.)

  • Unit Hour Utilization

  • Much, much more. 

 

These metrics are used to help identify strengths and weaknesses in the EMS system so that we can improve upon the services we deliver. 

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This data has led to the staffing of a "power truck" during peak hours. 

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Over the course of 10 years, starting in 2013 and ending in 2022, our call volume has increased by 970 calls going from 1554 a year to 2524 (60% increase).

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This call volume increase is quite drastic, especially when you consider the population difference from the 2010 census to the 2020 census, which reports a DECREASE in population by 147 persons. 

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What accounts for the increased call volume then, you ask? Well, this is a difficult question to answer as there are many contributing factors. 

  1. Aging population

    1. As the average lifespan increase, people are able to live longer, but require additional care and more become more reliant on the EMS system. ​

  2. Mutual aid

    1. We aren't the only ones with increasing call volume. As other town's call volume also increase, the need for mutual aid rises until a "tipping point" is reached where additional ambulances can be placed on duty to support the increasing call volume. ​

  3. COVID-19 

    1. The COVID-19 pandemic created a period of time when people feared going to the hospital, creating a dip in call volume in 2020.

    2. In 2021, the effects of the virus itself and the repercussions were seen as our call volume spiked to an all time high. Some repercussions included limited social interaction, limited exercise, long-term health issues that were neglected due to fears seeking medical attention, and more. ​

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The graphic below shows our total annual call volume, as well as our call volume specifically for LeisureTowne.

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The 2022 Annual Report is available for download. 

Call Volume 2013-2022.png

2022 Dot Map of Calls

2022 Dot Map.PNG
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